IT Support and Services
What is IT?
"So people are using technology to solve problems, or so I've heard... what is this AI thing I've been hearing about?"
Businesses need IT support and technical advice to rely on. For building automation and to keep people working. We are here to assist with vCIO services and strategy.
U.S.-Based Service Desk
- Unlimited live-answer user and workstation support 7:00 a.m. - 7:00 p.m. CT (support requests also accepted via email and desktop chat)
- Access to tier 2 and tier 3 resources
- Moves, adds, changes – Microsoft Active Directory, Entra ID, Microsoft 365 / Office 365
- Security and distribution group management
- Printer and file sharing permission management
- Spam filtering
- Remote desktop access
- Laptop drive encryption
- Mobile device email account setup
- Microsoft ActiveSync
- Access to real-time service desk reporting via live BrightGauge dashboard
- Documentation through IT Glue
- Oversight of the customer's environment and industry-leading best practices
NOC Services
- 24/7 remote monitoring and alerting
- Endpoint detection and response (EDR) licensing, monitoring, and management
- DNS filtering licensing, monitoring, and management
- Proactive patch management for Microsoft Windows and 100+ third-party applications, including Google Chrome, Apple Safari, Firefox, Adobe, Dropbox, Zoom and more
- Patch testing and verification
- RMM scripting and automation
- Hardware health monitoring
- Device performance monitoring
- Disk health check
- HTTP/HTTPS monitoring
- Proactive reboot procedures
- Internet connectivity
- Password policies
- Change detection alerts
- ConnectWise ticketing system
- Access to monthly reporting
- Vendor engagement and consolidated billing
- Regular alignment meetings led by service team
![pax8-logo-black](https://aristidemanagement.com/hs-fs/hubfs/pax8-logo-black.png?width=642&height=420&name=pax8-logo-black.png)
![Microsoft_logo_(2012).svg](https://aristidemanagement.com/hs-fs/hubfs/Microsoft_logo_(2012).svg.webp?width=2560&height=545&name=Microsoft_logo_(2012).svg.webp)
![SentinelOne_logo_high_res](https://aristidemanagement.com/hs-fs/hubfs/SentinelOne_logo_high_res.png?width=600&height=315&name=SentinelOne_logo_high_res.png)
![blumira_full_logo_blue@2x.png](https://aristidemanagement.com/hs-fs/hubfs/blumira_full_logo_blue@2x.png.png?width=2400&height=713&name=blumira_full_logo_blue@2x.png.png)
![connectwise-vert-master](https://aristidemanagement.com/hs-fs/hubfs/connectwise-vert-master.png?width=2261&height=892&name=connectwise-vert-master.png)
![itglue-logo-with-tagline-black-768x260](https://aristidemanagement.com/hs-fs/hubfs/itglue-logo-with-tagline-black-768x260.png?width=768&height=260&name=itglue-logo-with-tagline-black-768x260.png)
Our Services for your Business
AMA IT Consulting
- Virtual: Chief Information (CIO) and Chief Technology Officer (CTO)
- IT Support, Management, and Strategy
- Technology Review and Systems replacement
- Specializing in remote environments.
![AMA IT CONSULTING AMA IT CONSULTING](https://aristidemanagement.com/hs-fs/hubfs/AMA%20IT%20CONSULTING.png?width=1838&height=716&name=AMA%20IT%20CONSULTING.png)