AMA - IT

Unlimited live-answer user and workstation support 7:00 a.m. - 7:00 p.m. CT (support requests also accepted via email and desktop chat)
Access to tier 2 and tier 3 resources
Moves, adds, changes – Microsoft Active Directory, Entra ID, Microsoft 365 / Office 365
Security and distribution group management
Printer and file sharing permission management
Spam filtering
Remote desktop access
Laptop drive encryption
Mobile device email account setup
Microsoft ActiveSync
Access to real-time service desk reporting via live BrightGauge dashboard
Documentation through IT Glue
Oversight of the customer's environment and industry-leading best practices

24/7 remote monitoring and alerting
Endpoint detection and response (EDR) licensing, monitoring, and management
DNS filtering licensing, monitoring, and management
Proactive patch management for Microsoft Windows and 100+ third-party applications, including Google Chrome, Apple Safari, Firefox, Adobe, Dropbox, Zoom and more
Patch testing and verification
RMM scripting and automation
Hardware health monitoring
Device performance monitoring
Disk health check
HTTP/HTTPS monitoring
Proactive reboot procedures
Internet connectivity
Password policies
Change detection alerts
ConnectWise ticketing system
Access to monthly reporting
Vendor engagement and consolidated billing
Regular alignment meetings led by service team

IT Support and Services